Click & Collect
How does it work?
When you place your order, it will be registered in our system. You will receive a confirmation email, which you should show when you pick up your order
We will also notify you when your order is ready for pick up.
Orders
Can I add an Item to my order?
Unfortunately you cannot add items to your order once you have checked out. You will have to place another order for your additional items.
Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at customerservice@eventmerch.com Please note we cannot cancel your order if the event has started.
Can I change a delivery address once an order has been placed?
We may be able to change your delivery address if it has not already been sent out. If you would like to change this please send us an email ASAP atcustomerservice@eventmerch.com. Please note we cannot cancel your order if it has already been sent.
Promotional codes and vouchers
Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.
My promotional code was not applied, what do I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us oncustomerservice@eventmerch.com
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